Forms & FAQs
New Account Applications
Frequently Asked Questions
Is all artwork cleared?
All art rentals through Hero Graphics come with copyright clearance for the terms of use outlined in the rental contract. Requests to extend the time or scope of rental clearance must be made in writing.
How do we pay you?
For all art orders whether paying by credit card or by check a valid “Certificate of Insurance”, which lists Hero Graphics as “additional insured” and “loss payee” must be provided. The Certificate of Insurance must be valid for at least 2 weeks after the agreed rental period.
What about credit card payments?
All orders paid by credit card must be accompanied by either a credit card authorization or you can pay our invoices on our website.. The credit card authorization form authorizes Hero Graphics to bill the card for rental charges, late charges, handling charges and/or loss and damage charges. Deposits will be run as a “HOLD” on funds. If the art order is returned on time without any loss or damages, the hold will be released. If the art is lost, damaged and/ or returned late, Hero Graphics will notify the cardholder and/or the set decorator/coordinator of the fees involved before the charges are placed on the card.
How can I pay by check?
Checks must be made payable to "Hero Graphics". A separate deposit check and a rental check are required for all art orders. Company checks only will be accepted, no personal checks, with the payor’s name and address imprinted on the check by the check manufacturer. A check number must also be imprinted on the check. The name of the financial institution should also be imprinted on the check and checks only from the USA are accepted. Deposit checks will be returned upon complete return of the art order only when determined no rental charges, late charges, handling charges and/or loss and damage charges or late charges have been incurred.
How do I set up an account?
To start a new rental all we require is a valid California Drivers License or ID, an authorized credit card, and a signed Leasing Agreement. The entire process only takes a few minutes. You can walk out the door with your new artwork or have it delivered by one of our associates for a small service fee.
Too hard to choose? If needing advice we are more than happy to do a site visit and put together an art proposal too of the latest works ideal for your new dynamic environment! Contact either myself Ryan Melton or speak with the designers at Hero Graphics.
Any more questions?
Just give us a call at (818) 768-8437 or email us at hello@herographics.com.